On 7/18/14 my husband and I were being on your flight 67 from BCN to Jfk. We boarded the plane and found that it had no wifi or enjoyment possibilities on the seat. When the food was served we questioned the flight attendant Should the food experienced any peppers(the vegetable) in it as being the “rooster†and also other substances had been unrecognizable. My husband is highly allergic to peppers and he had to be selected there have been none. The attendant explained she experienced no concept of what the foods substances ended up in either variety so he didn't take in. How difficult would it be for your personal catering dept to mail a summary of substances for this type of difficulty? The plane by itself was outdated and warn on the inside. When obtained over the airplane, the mentor portion smelled of fecal issue and it took pretty a while for that odor to dissipate.
Once we lastly been given an e mail response from American Airlines, the entire response time was roughly 1 hour. Although we waited an hour, we did get various responses to our Original dilemma:
traveling from Miami to Lima on Saturday March 21 regardless if I reserve the seats upfront I bought the last row on the correct facet through the window and also the seat did not move generating my flight hard ., on the way in which again on flight # 918 the service was worst. through the sign in I had to open my match cases to even up the weigth . After i supply to purchase The three more pounds they try and cost me $ 180.00per suit scenario. averting to pay for $ 480.00 I had to go on he floor to move about my belongins ,I had to return to the counter due to the fact out seats ( we were # 10 on line at check in ) were being separates, after that we had to help keep strolling around the gates since the counter staff never gave us the gate amount, ( Once i ask concerning the gate information and facts to another amercian ailines staff in gate 26 he pointed to your gate screan ) this time the seats felt lesser that normal , the food items was terrible, the bread was so challenging , the lettuce to the salad search aged , I returned the food items the exact same way which i been given it, the light turns off although im examining severeal occasions that I had to help keep my finger about the swap to continue reading through after five terrible hrs I got towards the summary which i wont vacation on American Airlines all over again
It’s interesting to me that it has arrive at this avenue. I have accomplished a large amount of analysis On-line to try and obtain an Email Deal with that would check out the business directly.
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First of all, significant many thanks and shout out to your Cust Svc rep Laura. She is incredibly helpful and was equipped to deal with my problem immediately. You need to experience pretty lucky to have her as an employee.
senores American Airlines me dirigo a ustedes yo Yolanda Alvarado,mande una nota anterior la cual no se si llego resumo perdi mi conexion saliendo vuelo retrazado four minutos tarde que tenia saliendo de Caracas to Miami vuelo 914 code#UQAHQD/AA perdi mi conexion yendo a NY y tuve que acarrear yo con los gastos no es justo que el vuelo se retraso por traffic aereo y yo pague con lodge y comida agradeceria y se me rreconozca lo ocurrido esto ocurrio el dia 23 de Agosto de 2014sin mas agradezco su atencion 201 921 8130 o mi mail gracias
I have to admit which i was selfishly satisfied in order to book my flight right before all your other consumers and that the agent was equipped to get rid of the charges.
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Until I'd the opportunity to get Tracy Paul on the cellphone I could fully grasp her and he or she was incredibly well
I attempted getting in contact with AA for restitution and received a “sort letter†apologizing for my expertise.
I would like to fly this Monday vs Sat but was informed I could be charged a charge. That’s extraordinary , considering I have been flying with American for over 6 yrs and would never look at traveling with any individual else at any time.